Technical Support
We have developed a managed services model that adjusts to your needs. We offer several plans, according to the size of your network infrastructure: one of them will certainly be right for you. This way, in addition to responding more quickly to emergencies, you can schedule software and hardware upgrades, new technology installations, diagnostics and audits, physical cabling changes, among other actions that are essential to keep your business running perfectly.
Support Options
Online Support
Available during business hours, giving your company access to specialized technicians who handle and resolve minor issues by phone, email, chat, or remote access.
On-Site Support
The technician visits your company and handles the issue on-site, whether interacting with your team or working independently, respecting your company’s rules and the parameters set out in the contract.
One-Off Service
When a client has no support contract and needs to implement new features or improvements in their professional environment, they can count on specific services, priced according to that particular activity.
Outsourcing
Sizing and structuring of an outsourced, on-site team, working directly at your facilities.
Talk to one of our consultants and find out how we can help you raise your business’s security level.
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